Regardless of the kind of product or service you offer, or the type of business model that you have, good customer service must be at the heart of every organization. This is because customers are the lifeblood of every business and without them your business will not survive. Good customer service builds trust and loyalty, and sustains relationships. It gives you a competitive edge and makes you memorable. No matter how amazing you believe your product or service is, your business will be nothing if your customers complain about the interactions with you and your company. Good customer service is therefore critical to any business, which makes this makes this our first course in our Customer Service Excellence Series a very important one.
This course will help participants build on their customer service delivery skills. It will teach participants how to give not just “good” or “average” service but great and consistent customer service and care.
